Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Unable To Edit Nodes, Interfaces, or Volumes Assigned To the Additional Polling Engine

Unable To Edit Nodes, Interfaces, or Volumes Assigned To the Additional Polling Engine

Updated October 13, 2017


You are not able to edit a node, interface, or volume that is assigned to an additional poller. An error similar to the one below is found in the OrionWeb.log on the Main Orion Polling Engine:


ERROR InfoServiceProxy - An error occurred opening a connection to the Orion communication service.
System.ServiceModel.EndpointNotFoundException: No DNS entries exist for hostComputerName. --->
System.Net.Sockets.SocketException: No such host is known at System.Net.Dns.GetAddrInfo(String name) 


  • Orion Platform, all versions


  • Invalid or broken DNS entries


Solution 1:

Consult your Systems Administrator to input or correct the current DNS irregularities.

Solution 2:

Update the Hosts file and add the missing DNS entries:

  1. On your Windows Server, go to the %SystemRoot%\system32\drivers\etc directory and open the Hosts file in a text editor such as Notepad.
  2. On a blank line, type the IP address, followed by at least one space, and then the host header name of the other Polling Engines in your environment.
  3. Save the Hosts file.
    Note: This file should not have a file name extension. The file name should simply be Hosts.



Last modified