Submit a ticketCall us

Training ClassSign up for Network Performance Monitor (NPM) and Scalability instructor-led classes

Attend our instructor-led classes, provided by SolarWinds® Academy, to discuss the more advanced monitoring mechanisms available in NPM as well as how to tune your equipment to optimize its polling capabilities. NPM classes offered:
NPM Custom Monitoring and Polling
Orion Platform Scalability

Reserve your seat.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > The resource is missing. The file /Orion/product/Resources/folder/file.ascx is not found

The resource is missing. The file /Orion/product/Resources/folder/file.ascx is not found

Created by Sterling Elliott, last modified by Emil Janaban on Sep 22, 2017

Views: 1,149 Votes: 1 Revisions: 8

Updated April 18, 2017


This article addresses the following error that appears on the Orion Web Console:

The "resourcename" resouce is missing. The file /Orion/product/Resources/folder/file.ascx is not found


All NPM versions


This occurs when an antivirus program is blocking resources from the C:\inetpub folder.


Exclude the folder from antivirus protection. Refer to Antivirus directory exclusions for NPM.

Check permission for C:\Inetpub folder

Run Configuration Wizard (Website) to replace/rebuilt missing ascx file



Last modified