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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > The resource is missing. The file /Orion/product/Resources/folder/file.ascx is not found

The resource is missing. The file /Orion/product/Resources/folder/file.ascx is not found

Created by Sterling Elliott, last modified by Jane Baylon on Feb 19, 2019

Views: 1,334 Votes: 1 Revisions: 9

Updated February 19, 2019

Overview

This article addresses the following error that appears on the Orion Web Console:

The "resourcename" resouce is missing. The file /Orion/product/Resources/folder/file.ascx is not found

Environment

All NPM versions

Cause 

This occurs when an antivirus program is blocking resources from the C:\inetpub folder.

Resolution

1. Exclude the folder from antivirus protection. Refer to Antivirus directory exclusions for NPM.

2. Check permission for C:\Inetpub folder

3. Run Configuration Wizard (Website) to replace/rebuilt missing ascx file

 

 

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