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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > The Orion Web Console does not display the top menu when client certificate authentication is enabled in IIS

The Orion Web Console does not display the top menu when client certificate authentication is enabled in IIS

Updated September 27, 2017

Overview

The Orion Web Console does not display the top menu and shows errors on other pages when client certificate authentication is enabled in IIS.

 

If you examine the Orion Web log, it contains errors similar to the following:

2017-06-01 17:43:08,993 [27] (15) ERROR SolarWinds.Orion.Web.Platform.ApiRequest - (null)  Request failed to: https://192.168.10.120/api2/features/
2017-06-01 17:43:08,993 [27] (15) ERROR SolarWinds.Orion.Web.UI.SWTab - (null)  Failure retrieving view groups.
System.Net.WebException: The remote server returned an error: (403) Forbidden.
   at System.Net.HttpWebRequest.GetResponse()
   at SolarWinds.Orion.Web.Platform.ApiRequest.Send[TResult,TBody](String resource, String method, TBody body)
   at SolarWinds.Orion.Web.Platform.ApiRequest.Send[T](String resource, String method)
   at SolarWinds.Orion.Web.Platform.ApiClient.Get[T](String resource)
   at SolarWinds.Orion.Web.UI.SWTab.GetViewGroups()

Environment

Any products running on Orion Platform 2017.1, such as:

  • SAM 6.4
  • NPM 12.1

 

Cause 

The Orion Web Console is configured to use client certificate authentication instead of server certificate authentication. To render certain parts of the Orion Web Console, the site creates an API request to itself. When a client certificate is used, the request fails.

 

 

 

 

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