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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > The Deployment Health, Updates Available, and Diagnostics tabs are blank and diagnostics cannot be gathered from the web

The Deployment Health, Updates Available, and Diagnostics tabs are blank and diagnostics cannot be gathered from the web

Updated December 3, 2018

Overview

When SSL is set up manually through IIS settings, SolarWinds pages that are hosted by the SWA service do not function correctly: 

  • On the My Orion Deployment page, the Deployment Health, Updates Available, and Diagnostics tabs are blank.
    blankPage.png
  • You cannot gather diagnostics from the Orion Web Console using the Diagnostics tab.

Environment

  • Orion Platform 2018.2 and later

 

Note: The Diagnostics tab was added in the Orion Platform 2018.4. The Deployment Health and Updates Available tabs were added in 2018.2.

Cause

For these pages to function correctly, SSL must be set up through the SolarWinds Configuration Wizard.

Resolution

  1. Rerun the Configuration Wizard.
  2. On the Website Settings page, select Enable HTTPS.
  3. When the Configuration Wizard is finished, restart the SolarWinds Administration Service using the Orion Service Manager tool.

 

 
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