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Service Tag data in Orion database

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Updated: December 20, 2017

Overview

Service Tag information is frequently requested by customers so that they can add it to reports that are not created through Solarwinds.  This article addresses the tables (views) that store Service Tag data.

 

Environment

  • NPM 12 and later
  • SAM 6.3 and later

Detail

Service Tag information can be found in the following tables:

 

AssetInventory_ServerInformation:  The column, HardwareSerialNumber contains the Service Tag.  This table also contains the name of the host and system name so isn't necessary to get the node name from the Nodes view.

 

SELECT siv.NodeID, n.Caption, n.IP_Address, siv.Manufacturer, siv.Model, siv.HardwareSerialNumber

FROM [dbo].[AssetInventory_ServerInformationView] siv

INNER JOIN  Nodes n

ON siv.NodeID = n.NodeID

WHERE siv.HardwareSerialNumber is not NULL

ORDER BY siv.SystemName

 

APM_HardwareInfo:  The column ServiceTag, contains the Service Tag.  This view does NOT contain the node name.  Hence one would have to join the contents of this table with the Nodes view to get the node name.

 

SELECT n.Caption, n.IP_Address, hi.NodeID, hi.Manufacturer, hi.Model, hi.ServiceTag FROM [dbo].[APM_HardwareInfo] hi

INNER JOIN Nodes n

ON hi.NodeID = n.NodeID

WHERE hi.ServiceTag is not NULL

ORDER BY n.Caption

 

 

 

 

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