Submit a ticketCall us

AnnouncementsTHWACKcamp 2018 is here

2018 is the seventh year for THWACKcamp™, and once again we’ll be live October 17 – 18 with packed session tracks covering everything from network monitoring and management, to change control, application management, storage, cloud and DevOps, security, automation, virtualization, mapping, logging, and more.

Register for online sessions.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > ServiceNow Instance is shown as Restricted By System

ServiceNow Instance is shown as Restricted By System

Table of contents

Updated March 8, 2018

Overview

By default, the Orion Platform limits the number of tickets created by the ServiceNow instance to a maximum of 100 incidents in a 5 minute period. If this limit is reached, the ServiceNow instance is displayed as "Restricted By System". You can increase this limit.

Environment

  • All Orion Products (Core 2016.1+)  utilizing Service Now as ticketing system

Steps

To increase the limit, complete the following steps:

 

  1. Log in to the SolarWinds Web Console as an administrator.
  2. Enter the following URL to open the advanced configuration page:

    http://<hostName>/Orion/Admin/AdvancedConfiguration/Global.aspx
  3. Locate the setting IncidentsCreatedThreshold and increase it to your desired value.

  4. Click Save at the bottom of the form.

 

 

 

Last modified

Tags

Classifications

Public