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ServiceNow Instance is shown as Restricted By System

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Updated March 8, 2018

Overview

By default, the Orion Platform limits the number of tickets created by the ServiceNow instance to a maximum of 100 incidents in a 5 minute period. If this limit is reached, the ServiceNow instance is displayed as "Restricted By System". You can increase this limit.

Environment

  • All Orion Products (Core 2016.1+)  utilizing Service Now as ticketing system

Steps

To increase the limit, complete the following steps:

 

  1. Log in to the SolarWinds Web Console as an administrator.
  2. Enter the following URL to open the advanced configuration page:

    http://<hostName>/Orion/Admin/AdvancedConfiguration/Global.aspx
  3. Locate the setting IncidentsCreatedThreshold and increase it to your desired value.

  4. Click Save at the bottom of the form.

 

 

 

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