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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > ServiceNow 2018.2 Alert Integration Hotfix

ServiceNow 2018.2 Alert Integration Hotfix


Updated September 27, 2018

Fixed issues

This hotfix addresses the issue where a ServiceNow integration displays sys_name instead of a column_label.


  • Any Orion Platform product running Core 2018.2 or later, such as NPM 12.3


If your product is using Orion Platform 2016.2 or later, use these instructions to install the Hotfix with SolarWinds HA.

Important: The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Installation instructions

WARNING: SolarWinds strongly recommends that you only edit the files mentioned in this hotfix as instructed. Any additional modifications to the file may result in system performance issues or may create an error state.

  1. Extract the files from this fix into a directory accessible to the Main poller machine.
  2. Move current "SolarWinds.SNI.Common.dll" in "%Program Files%\SolarWinds\Orion\ESI\SNI" and "C:\inetpub\SolarWinds\bin" to a backup location.
  3. Copy "SolarWinds.SNI.Common.dll" file from the extracted archive and paste it in "%Program Files%\SolarWinds\Orion\ESI\SNI" and "C:\inetpub\SolarWinds\bin".
  4. Right-click on the file and select Properties.
  5. Select the Unblock checkbox and then click Apply.
  6. Restart Orion Module Engine service.

After applying this fix, the ServiceNow is expected to work correctly.

To uninstall this fix:

  1.  Move "SolarWinds.SNI.Common.dll" back from a backup location to "%Program Files%\SolarWinds\Orion\ESI\SNI" and "C:\inetpub\SolarWinds\bin".
  2.  Restart Orion Module Engine service.


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