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Restore password for an Orion Web Console user

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Created by Mariusz Handke, last modified by Mariusz Handke on Dec 06, 2018

Views: 7,295 Votes: 11 Revisions: 26


This article describes how to set a blank password for a user account for the Orion Web Console. It also enables the account if it was previously disabled allowing user to login to the Orion Web Console without password.


  • Orion Platform 2013.1 and later


The steps cause permanent changes to the database. Back up the database before you follow the instructions.

  1. Open the Orion database in Orion Database Manager or SQL Server Management Studio.
  2. Run the following query to reset the password (set it to blank) and enable desired account, make sure to replace the USER-NAME with relevant name.
    UPDATE [Accounts]
    SET [AccountEnabled] = 'Y',
    WHERE [AccountID]='USER-NAME' 


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