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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Reporting product security issues

Reporting product security issues

Updated January 30th, 2019

Overview

This article describes suggested actions to address a security issue in your SolarWinds product software. 

Environment

  • Orion Core (all products)  

Detail

While all SolarWinds products are thoroughly tested by our product development teams, additional updates (such as a hotfix) may be released throughout the year to address unforeseen vulnerabilities that appear in our products. 

The SolarWinds development teams test all products for vulnerabilities prior to release. To ensure that your corporate enterprise is protected from vulnerabilities and unauthorized access, ensure that all SolarWinds and non-SolarWinds software applications in your enterprise are running the latest release with all associated patches and hotfixes.

Locating fixed and current issues

Log in to the Customer Portal to access the product release notes for a list of fixed and current issues. The thwack community also provides additional product information, as well as current issues. 

Upgrading your software

If you are not running the latest SolarWinds product release, check the product in the Customer Portal to see if a hotfix addressed your issue. For the latest product security updates, SolarWinds suggests upgrading your software to the latest release. 

Reporting current issues

If you run an audit and discover any vulnerabilities in our products, submit a ticket for SolarWinds Technical Support and include details about the issue and your system for our product development team. Your case will be archived while the team researches the issue.

Security at SolarWinds

SolarWinds is committed to taking our customer's security and privacy concerns seriously and makes it a priority. We strive to implement and maintain security processes, procedures, standards, and take all reasonable care to prevent unauthorized access to our customer data. We apply appropriate administrative, operational, and technical security controls to help ensure that our customer data is handled and processed in a responsible and secure manner.

Our security strategy covers all aspects of our business, including:

  • Corporate security policies
  • Organizational security
  • Physical and environmental security
  • Operational security processes and procedures
  • Incident management and response
  • Business continuity and disaster recovery
  • Data protection

Want to report a security concern?

SolarWinds reviews all reports of security vulnerabilities submitted to it affecting SolarWinds products and services. To report a vulnerability in one of our products or solutions or a vulnerability in one of our corporate websites, please contact our Product Security Incident Response Team (PSIRT) at psirt@solarwinds.com
 

More information can be found here: https://www.solarwindsmsp.com/security/solarwinds-security-statement#

 

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