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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Real Time Polling is not running on nodes assigned to Additional Polling Engines

Real Time Polling is not running on nodes assigned to Additional Polling Engines

Updated July 26, 2018

Overview

The Real-Time Polling feature is not running on nodes assigned to an Additional Polling Engine. 

Environment

  • Orion Core 2017 and higher
  • SAM 6.5 and higher
  • NPM 12.2 and higher

Cause 

The SolarWinds Cortex Service was not installed on the Additional Polling Engine. 

Resolution

  1. Log in to the server.
  2. Stop all Orion services
  3. Navigate to:
    C:\ProgramData\solarwinds\Installers
  4. Run:
    CortexInstaller
  5. Run the Configuration Wizard for all Database, Website + Services.
  6. Confirm the issue is resolved.
 

 

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