Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Patches dashboard is missing in the Orion Web Console running on the Additional Web Server

Patches dashboard is missing in the Orion Web Console running on the Additional Web Server

Updated February 1, 2018


After you install the Patch Manager Orion web interface on the Primary poller, you can enter the Primary Poller URL in the Orion Web Console, click My Dashboards, and access the Patches dashboard. 



When you enter the Additional Web Server URL in the Orion Web Console and click My Dashboards, the Patches dashboard does not display in the menu. 



All required modules are installed on the Primary Poller and Additional Web server according to the foot notes in the Orion Web Console.



When you log in to the Additional web server and select Program > Features in the Microsoft Windows Server operating system, the Patch Manager Orion web interface is not installed on the Additional web server. The interface is installed on the Primary Poller using the Patch Manager Full SQL installer for version 2.1.5. 


When you install the Patch Manager Orion web interface using the standalone Patch Manager Full SQL installer on Additional Web server, the installer displays an error message:

A previous version of Orion was detected on your server. The installation type of the 
previous version does not match the installation type of this installer.




After you run the Patch Manager Web Only installer, installation wizard finishes after decompressing the .EXE file and exits without any errors on the screen or in the Installer logs.


  • NPM 12.1 and later
  • Primary Poller + Additional Web servers
  • Additional SolarWinds products (such as NCM, SAM, and WPM)
  • Patch Manager 2.1.5


The Orion Platform 2017.3 SolarWinds core products require the SolarWinds Orion Installer, which includes additional software components not included with the Patch Manager installer.

The SolarWinds Orion Installer is an all-in-one application that allows you to install and upgrade one or more Orion Platform products simultaneously.


Run the SolarWinds Orion Installer on the Additional Web Server. 

  1. Log in to the Orion Web Console on Additional Web Server.
  2. Download the SolarWinds Orion Installer from the SolarWinds Customer Portal. 
  3. Run the installer on the Additional Web Server. The installer will install any missing modules on the Additional Web Server or Poller that are running on the Primary poller.
    See SolarWinds Orion Installer for details and requirements. 

When the installation is completed, the Patches dashboard and Patch Manager Summary view display in the Orion Web Console connected to the Additional Web Server. 



Last modified