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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Packet Loss on Orion (ping command does not have packet loss)

Packet Loss on Orion (ping command does not have packet loss)

Created by Andy Ng, last modified by John Wallace on Jun 23, 2017

Views: 4,425 Votes: 3 Revisions: 5

Overview

Encountering packet loss on Orion, but not encountering any issues when using 'ping' command from the Operating System.

Environment

  • Orion Core

 

Cause 

The standard OS ping is 32-byte in size.
In Orion, the default payload that we use is "SolarWinds Status Query", and will be about 23-byte in length.

Some network devices do not like this, and will tend to impact the packets.

 

Resolution

You can do the following to make the ping packet to 32-bytes by adding more characters by doing the following:
 

  1. Log in to Orion Web Console.
  2. Click Settings > Polling Settings.
  3. Locate "ICMP Data".
  4. Change the payload from: SolarWinds Status Query
    to: SolarWinds Status Query 12345678
  5. Click Submit.

 

 

ICMP, Packet loss

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