Submit a ticketCall us

whitepaperYour VM Perplexities Called, and They Need You to Read This.

Virtualization can give you enormous flexibility with future workloads and can be a key enabler for other areas, like cloud computing and disaster recovery. So, how can you get a handle on the performance challenges in your virtual environment and manage deployments without erasing the potential upside? Learn the four key areas you need to be focusing on to help deliver a healthy and well-performing data center.

Get your free white paper.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Orion Platform System Check Error: Source files for one or more products are missing

Orion Platform System Check Error: Source files for one or more products are missing

Updated February 28, 2018

Overview

This articles provides steps to resolve the following error received during a system check when you are upgrading an Orion Platform product:

Missing Installation sources files

 

00058313.png

 

Environment

  • Orion Platform

Cause

  • The source files for one or more products are missing.
  • A bad installation and/or corrupted files.

Resolution

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

  1. Download the Microsoft Program Install and Uninstall troubleshooter tool from https://support.microsoft.com/en-us/help/17588.

  2. Apply (Uninstall) it to the following programs:
    • SolarWinds Orion Core
    • SolarWinds Active Diagnostics
    • SolarWinds Job Engine
    • SolarWinds Job Engine V2
    • SolarWinds Collector
    • Information Service
    • SolarWinds Network Atlas
    • SolarWinds MIBs
    • SolarWinds Administration Service
    • RabbitMQ Server
    • SolarWinds High Availability
    • SolarWinds Orion High Availability
    • SolarWinds Improvement Program
    • Any Orion Platform products (for example, Network Configuration Manager)
  3. Run the Orion Installer.

 

For full list for your environment, check what needs to be uninstalled using Orion Installer Logs.

For example:

  • C:\ProgramData\Solarwinds\LogFiles\Orion\Installer\2018-06-18_14-17-52\ AdministrationService.Client.log
  • "Name": "Missing installation source files"
  • "Description": "The source files for one or more products are missing."
  • "Resolution": "Download the Microsoft Program Install and Uninstall troubleshooter tool from https://support.microsoft.com/en-us/help/17588 and apply it to the following programs:
    SolarWinds Orion Core, IP Address Manager, Network Configuration Manager, Network Performance Monitor, Server & Application Monitor, VoIP & Network Quality Manager, User Device Tracker, SolarWinds Active Diagnostics, SolarWinds Job Engine, SolarWinds Collector, Information Service, SolarWinds Network Atlas, SolarWinds MIBs, SolarWinds Administration Service, RabbitMQ Server, SolarWinds High Availability, SolarWinds Orion High Availability, SolarWinds Improvement Program, WinPCap Driver, WinPCap Driver, SolarWinds NetPath, Recommendations, Virtual Infrastructure Monitor, SolarWinds Quality of Experience, TFTP Server", DPA Integration Components

 

During an installation or update of SolarWinds products, SolarWinds recommends that you log in to your Orion systems with the local Administrator account (do not use a Domain Admin account) to avoid GPOs and any other potential permission issues. You can also right-click the application and "Unblock", then right-click and Install as an Administrator.

 

 

Last modified

Tags

Classifications

Public