Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Opening the Orion Web Console after an upgrade returns the error Cannot read configuration file due to insufficient permissions

Opening the Orion Web Console after an upgrade returns the error Cannot read configuration file due to insufficient permissions

Created by Annette.Kirkpatrick, last modified by Alexis Pasao on Sep 27, 2018

Views: 140 Votes: 0 Revisions: 8

Updated September 27, 2018

Overview

After an upgrade, an Internal Server Error is displayed when a user tries to access the Orion Web Console. 

  • Module: IIS Web Core
  • Error Code: 0x80070005
  • Error: Cannot read configuration file due to insufficient permissions. 
  • Config File: InetPub\SolarWinds\web.config

 

Rebuilding the Orion website and re-running the Configuration Wizard does not solve the issue.

 

cannotreadconfigfile.png

Environment

  • Orion Platform, all versions, after an upgrade

Cause 

The identity that the SolarWinds website run under needs to have permission to access and read the web.config file.  

 

The group associated with built-in accounts that run IIS worker processes do not have permissions to the Inetpub\Solarwinds folder or the Web.Config file more specifically. This group is called IIS_IUSRS.

Resolution

  1. Go to inetpub\SolarWinds  
  2. Right-click the folder and choose Properties.
  3. Click the Security tab.
  4. Click Edit.
  5. Click Add.
    iusrsempty.png
  6. For the Location, choose the local computer that the SolarWinds server is on. Do not choose the domain.
  7. In the "Enter the object names to select" box, type in IIS_IUSRS.
    iusrs.png
  8. Click "Check Names."
  9. Change the name to <local computer>\IIS_IUSRS
    iusrs2.png
  10. Click OK.
  11. On Windows, bring up cmd.exe (DOS Prompt) and use administrator privileges.
  12. Type in iisreset.
  13. Try and log in to the Orion Web Console.

 

 

 

Suggested Tags:  IIS_IUSRS, permission, configuration, web, not, login, box, cannot, no, orion, website, web.config, properties

 

A reason for rework or Feedback from Technical Content Review:

 

 

Last modified

Tags

Classifications

Public