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Notification or alert that a license has expired

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Updated December 29, 2017

Overview

Customer can receive a general alert that the license has expired. However, the customer is using a valid license for the product.

Environment

  • All versions of the Orion Platform

Steps

  1. Verify that there are valid licenses for the products that are being used. Look for the name of the product and the expiration date. You can use the License Manager on Settings -> All Settings -> License Manager (at the bottom) to review the licenses.
  2. Look at the alert to see which licenses were flagged.
  3. If there are duplicate licenses, where one is active and one is expired, select the expired license and click on Deactivate (which is displayed only after a license is selected).
  4. Verify that the license is no longer flagged in the alert.

 

 

 

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