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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Node status is Unknown in Orion

Node status is Unknown in Orion

Updated September 13, 2018

Overview

This article details and provides resolution for the issue in which nodes are in unknown status in Orion.

Environment

  • Orion Platform

Cause

This occurs when the status pollers are missing from the pollers table in the database.

Resolution

  1. On the Orion Web Console, go to Settings > Manage Nodes.
  2. Select the unknown nodes and click Edit Properties.
  3. On the Edit Node page, change the polling method. For example, change ICMP to SNMP.
  4. Click Submit.
  5. Repeat Steps 1-2 and assign the original polling method.
  6. Click Submit.
  7. Allow Orion Web Console 10 minutes to poll. After ten minutes, the nodes' status should now be correctly displayed.

 

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