Submit a ticketCall us

AnnouncementsSystem Monitoring for Dummies

Tired of monitoring failures disrupting the system, application, and service? Learn the key monitoring concepts needed to help you create sophisticated monitoring and alerting strategies that can help you save time and money. Read the eBook.

Get your free eBook.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Network Atlas fails to work remotely after upgrading Orion

Network Atlas fails to work remotely after upgrading Orion

Table of contents
No headers

Issue:

  • Network Atlas fails to work remotely after upgrading Orion.
  • Network Atlas still works when running it from the local Orion Server.


WARNING when Opening Network Atlas:
·         You are running Network Atlas 1.16.41.0 but the orion server is compatible with older versions. This may lead to unexpected behavior.Consider upgrading your orion Server.

image.png

 

Cause:

  • The Orion Main poller versions doesn't match the remote Network Atlas versions.
  • Either Orion has different versions (Hoftix removed or a newer install done) yet Network Atlas version doesn't match this.


Resolution:

  • After upgrading Orion, the user must also upgrade Network Atlas on any systems that are running the software remotely. 
Last modified

Tags

Classifications

Public