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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Mute Alerts does not clear active alerts on a node

Mute Alerts does not clear active alerts on a node

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Updated August 6, 2018

Overview

The Mute Alerts feature suspends triggering new alerts for monitored entities. This feature does not clear existing alerts on a node. This is the designed behavior.

Environment

  • Orion Platform 2017.1 and later

Detail

By design, the Mute Alerts feature stops triggering new alerts for monitored nodes, or other entities.

SolarWinds recommends that you acknowledge all alerts for an entity before you mute alerts for it.

If there are active alerts on the muted entity when you mute alerts for it, you may still receive notifications:

  • If there is an active alert on the node, it will still be active after you Resume Alerts for the entity.
  • If the alert triggered before you muted alerts for the entity and the reset action occurs, the reset action will still trigger.
  • If the alert is set to trigger an action repeatedly, the action will keep triggering until you acknowledge the alert or clear the triggered instance of the alert.

 

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