Submit a ticketCall us

AnnouncementsFace your biggest database issues head-on

Our new eCourse helps you navigate SQL Server performance blocks by teaching you how to recognize and deal with the three DBA Disruptors: Performance Hog, Blame Shifter, and Query Blocker. Register today to learn how to defend your environment and fend off menacing disruptions.

Register for your free eCourse.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Mute Alerts does not clear active alerts on a node

Mute Alerts does not clear active alerts on a node

Table of contents

Updated August 6, 2018


The Mute Alerts feature suspends triggering new alerts for monitored entities. This feature does not clear existing alerts on a node. This is the designed behavior.


  • Orion Platform 2017.1 and later


By design, the Mute Alerts feature stops triggering new alerts for monitored nodes, or other entities.

SolarWinds recommends that you acknowledge all alerts for an entity before you mute alerts for it.

If there are active alerts on the muted entity when you mute alerts for it, you may still receive notifications:

  • If there is an active alert on the node, it will still be active after you Resume Alerts for the entity.
  • If the alert triggered before you muted alerts for the entity and the reset action occurs, the reset action will still trigger.
  • If the alert is set to trigger an action repeatedly, the action will keep triggering until you acknowledge the alert or clear the triggered instance of the alert.


Last modified