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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Map issues after installing Orion Platform 2017.3 Hotfix 5

Map issues after installing Orion Platform 2017.3 Hotfix 5

Updated: August 14, 2018


After installing Orion Platform 2017.3 Hotfix 5, maps are not populating due to operation timed out or rendering errors.


Related error from the C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log file:


Exception running query: SELECT Value FROM Orion.Setting 
WHERE Name = 'MapEngine.EntityBlacklist' RETURN XML AUTO


ERROR SolarWinds.InformationService.Core.InformationService - (null) (null) 
Exception caught in method SolarWinds.InformationService.Core.InformationService.RunQuery
SolarWinds.Data.AccessDeniedException: Access to Local.Orion.Setting denied.
at SolarWinds.Data.Query.Processor.AccessControlChecker.CheckEntity(EntityType entityType)
at SolarWinds.Data.Query.Processor.AccessControlChecker.Visit(SourceExpression source)
at SolarWinds.Data.SWQL.AST.DefaultSwqlExpressionVisitor.Visit(FromClause from)
at SolarWinds.Data.SWQL.AST.DefaultSwqlExpressionVisitor.Visit(SelectStatement statement)
at SolarWinds.Data.Query.Processor.AccessControlChecker.Process(SelectStatement statement,
 PreProcessorState state)
at SolarWinds.Data.Query.Processor.PreProcessor.Process(SelectStatement selectStatement,
 PreProcessorState& preProcessorState)
at SolarWinds.Data.Query.Engine.QueryProcessor.ProcessInternal(String query, 
IQueryExecutionContext context)
at SolarWinds.InformationService.Core.QueryPlanCache.GetQueryPlan(String query, 
String username, Boolean federationEnabled, Func`1 buildQueryPlan)
at SolarWinds.InformationService.Core.InformationService.RunQuery(String query, 
IDictionary`2 parameters, IDataSerializer serializer)


The OrionWeb.log file may also display the following warnings:

WARN SolarWinds.InformationService.Contract2.InfoServiceProxy - (null) Support! – LONG 
RUNNING QUERY: 20596.4219 ms: SELECT MapStudioFiles.FileId, MapStudioFiles.FileName, 
MapStudioFiles.FileData, MapStudioFiles.Timestamp, MapStudioFiles.Owner, 
MapStudioFiles.UpdateUser, MapStudioFiles.IsDeleted, MapStudioFiles.LockUser, 
MapStudioFiles.FileType, MapStudioFiles.LockDate, MapStudioFiles.ComputerName
FROM Orion.MapStudioFiles
WHERE MapStudioFiles.FileId =AND MapStudioFiles.IsDeleted = 0 AND 
MapStudioFiles.InstanceSiteId = 0 RETURN XML AUT
WARN SolarWinds.Orion.Web.Charting.v2.StandardChartResource - (null) Unable to load 
chart rendering event handler from 
class SolarWinds.Orion.Web.Charting.v2.StandartChartEventHandler,OrionWeb
System.ArgumentNullException: Value cannot be null.
Parameter name: type
at System.Activator.CreateInstance(Type type, Boolean nonPublic)
at System.Activator.CreateInstance(Type type)


  • Any module that contains Orion Platform 2017.3 Hotfix 5




  1. This issue is resolved in Orion Core Platform 2018.2





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