Submit a ticketCall us
Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Manage Alerts page hangs in the Orion Web Console

Manage Alerts page hangs in the Orion Web Console

Updated June 14, 2018

Overview

When you open the Manage Alerts page in the Orion Web Console, the web browser hangs. This issue occurs in Microsoft® Internet Explorer® (IE), Google® Chrome®, and Mozilla® Firefox®. Eventually, the CPU Utilization value spikes and memory usage is increased. 

This issue occurs when the browser is not maximized to fill the entire screen.

Environment

  • NPM 12.0.5100.15303

  • NPM 12.0.5100.15305

NPM b15303 uses SolarWinds.Orion.Core.WebSite: 2016.1.5100-build00569

NPM b15305 uses SolarWinds.Orion.Core.WebSite: 2016.1.5100-build00584

Cause

Software bug.

Workaround

Close the browser and reopen the Orion Web Console and the Manage Alerts page in a new window or tab.

This issue is resolved in NPM 12.1.

 

 

Last modified

Tags

Classifications

Public