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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > InformationService.log displays a SolarWinds.Alerting.Service.exe error

InformationService.log displays a SolarWinds.Alerting.Service.exe error

Updated February 26, 2018

Overview

A message similar to the following is recorded in the ./v3.0/ InformationService.log file:

2018-01-10 09:21:49,899 [126] ERROR SolarWinds.InformationService.Core.InformationService -
olarWinds.Alerting.Service| SolarWinds.Alerting.Service.exe|
SolarWinds.Orion.Core.Alerting.Plugins.Conditions.Swql.ConditionEvaluatorSwql.ExecuteQuery()| (null)
Exception caught in method SolarWinds.InformationService.Core.InformationService.Query
System.Data.SqlClient.SqlException (0x80131904): Divide by zero error encountered. 

Environment

  • All Orion versions

Cause 

The alert cannot be evaluated properly.

Resolution

  1. Look in the ProgramData\SolarWinds\Logs\Orion\Alerting.Service.V2.log file to locate and disable the alert that could be causing the problem.
  2. Verify that the message is cleared.
    If the error is not cleared:
    1. Recreate the alert from scratch.
    2. Build the alert condition to narrow down the location of the problem.
 

 

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Internal Use Only