Submit a ticketCall us
Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > How to save a packet capture from an Orion server

How to save a packet capture from an Orion server

Updated July 30, 2018

Overview

This article explains how to collect a packet capture from your Orion server.

Environment

  • Orion Platform server

Steps

  1. Download Wireshark from the Wireshark website. (© 2018 Wireshark, available at https://www.wireshark.com/, obtained on July 30, 2018).
  2. Install Wireshark on your Orion server.
  3. Open Wireshark to display the user interface.
  4. Click Capture and select Start.
  5. In the toolbar, click the Capture icon and select the interfaces.

    wireshark1.png

  6. Click Launch to start the capture. 
  7. Reproduce the issue with your device.
  8. After you captured the data, click Capture > Stop to stop the network trace.
  9. Save the capture to a PCAP file. 
  10. Send the file to SolarWinds Technical Support at customerservice@solarwinds.com.

Sending large files to SolarWinds Secure File Exchange

If the file is larger than 5MB and you cannot email the file to SolarWinds Technical Support, upload the file to SolarWinds Secure File Exchange. 

  1. Open a web browser.
  2. Go to https://solarwinds.leapfile.com
  3. Click Secure Upload.
  4. In the Receiver Email field, enter:
    support@solarwinds.net
  5. Click Start.
  6. Attach the PCAP file to the form.
  7. Complete the form.

Reply to the case e-mail sent to you from SolarWinds Technical Support so the support technicians are aware of the file. Otherwise, you may not receive a timely response for troubleshooting this issue. 

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

Last modified

Tags

Classifications

Public