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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Hotfix 2017.3 HF3 installer fails when installing on NCM

Hotfix 2017.3 HF3 installer fails when installing on NCM

Updated January 29, 2018

Overview

When you install Orion 2017.3 Hotfix 3 (downloaded on January 4, 2018), the installer hangs. 

Environment

  • Orion 2017,3 NCM7.7

Cause 

The system hangs because the SCP/SFTP server is running. A pop-up message should display during the installation procedure that instructs you to stop this service, as shown below:

WARN  (null) SolarWinds.Administration.InstallExecutor.InstallMessages.InstallMessageProcessor - MsiMessage: Use Task Manager to shutdown SolarWinds SCP/SFTP Server (ScpServerTray.exe) before continuing. Click Cancel if you want to exit the NCM installer

This issue generates the following error:

ERROR (null) SolarWinds.Administration.InstallExecutor.Executors.MspExecutor - Installer Exception. Error Record:  - Error Code: 1603
2018-01-10 16:34:37,473 [19] ERROR (null) SolarWinds.Administration.InstallExecutor.InstallationManager - Exception occured during Executor operation: 
Microsoft.Deployment.WindowsInstaller.InstallerException: Fatal error during installation.

Resolution

  1. Cancel the installer.
  2. Navigate to Windows services and locate Solarwinds SFTP/SCP Server and Solarwinds TFTP Server.
  3. Right click the service and select Stop.
  4. Run the Hotfix installer again.
  5. Restart the Solarwinds SFTP/SCP Server and Solarwinds TFTP Server service.
 

 

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