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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Five Logs to Check when Troubleshooting Orion

Five Logs to Check when Troubleshooting Orion

Table of contents

Updated: 9/28/17

Overview

This internal-only article describes five types of logs to check when starting to troubleshoot an Orion issue. 

Environment

  • All Orion products

Detail

To begin troubleshooting an Orion Platform product, check these five logs first. For more complete troubleshooting guidelines and details about additional logs, see Orion Core Troubleshooting Guide - Reporting Issues

 

  1. Website logs:
  • c:\programdata\solarwinds\Information Service\*.log
  • c:\programdata\solarwinds\log\orion\orionweb.log

 

  1. Module Engine/Business Layer logs that serve as primary links to SQL:
  • c:\programdata\solarwinds\logs\orion\*buspinesslayer.log

 

  1. SQL database log
  • C:\ProgramData\Solarwinds\Logs\Orion\swdebugmaintenance.log

 

  1. Collector logs that serve as primary links to SQL
  • C:\ProgramData\Solarwinds\Collector\*.logs

 

  1. Job Engines
  • C:\ProgramData\Solarwinds\JobEngine.v2\*.log

 

Note: Underlying dependencies include Network Stats, MSMQ, RabbitMQ, and .NET Framework.

 

 

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