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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > False node down alert from an Orion agent node

False node down alert from an Orion agent node

Updated January 11, 2019

Overview

This article provides sequential steps to troubleshoot and resolve false Node Down alerts from a SolarWinds® Orion® agent.

The agent can be pinged and access remotely.  

Environment

  • NPM 12.x
  • Orion Agent

Cause 

Multiple issues

Resolution

Perform the following steps in order until the problem is resolved:

  1. Restart the agent service on the node.
  2. Re-sync the agent.
    1. Navigate to the agent configuration page control panel.
    2. Locate the problematic agent by its icon. 
    3. Re-enter the Orion server information and save your changes. 
  3. Uninstall and then reinstall the agent.

 

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