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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Failure when creating self-signed certificate

Failure when creating self-signed certificate

Updated February 15, 2018


When you create a self-signed certificate, two problems can occur when running the Configuration Wizard:

  • The configuration fails, displaying the error message "Couldn't create self-signed certificate"
  • The website is not added to Internet Information Services (IIS)


  • Orion Platform version 2016.1 and later


Cause 1: Cryptographic Service Providers (CSP) that provide SHA256 encryption algorithm are not installed, such as Microsoft Base Smart Card Crypto Provider or Microsoft Enhanced RSA and AES Cryptographic Provider. To read more, click here (© 2018 Microsoft, available at, obtained on February 15, 2018).

Cause 2: Old version of makecert.exe.

Cause 3: User has no write access to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates\MY registry.


Resolution 1: Install Microsoft Base Smart Card Crypto Provider or Microsoft Enhanced RSA and AES Cryptographic Provider.

Resolution 2: Run %ALLUSERSPROFILE%\SolarWinds\Installers\CoreInstaller.msi, click Next, and then click Repair. 

Resolution 3: Fix the access permission on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates\MY to allow the user write access.

SolarWinds strongly recommends that you back up your registry before making any edits to your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system, which could require you to reinstall your operating system to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits.




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