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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Error when running Configuration Wizard for Website: The object identifier does not represent a valid object

Error when running Configuration Wizard for Website: The object identifier does not represent a valid object

Updated October 13, 2017

Overview

You may receive the following error when running the Configuration Wizard for the Orion Website:

 

The object identifier does not represent a valid object. (Exception from HRESULT: 0x800710D8)

 

The following error can be found in the ConfigurationWizard.log:

 

XXXX-XX-XX XX:XX:XX,XXX [19] ERROR ConfigurationProgressScene - Exception while configuring plugins.

 

System.Runtime.InteropServices.COMException (0x800710D8):  The object identifier does not represent a valid object. (Exception from HRESULT: 0x800710D8)

at Microsoft.Web.Administration.Interop.IAppHostProperty.get_Value()

at Microsoft.Web.Administration.ConfigurationElement.GetPropertyValue(IAppHostProperty proprty)

at Microsoft.Web.Administration.ConfigurationElement.GetAttributeValue(String attributeName)

at Microsoft.Web.Administration.Site.get_State()

at SolarWinds.ConfigurationWizard.Common.WebHelper.IIS7Configurator.GetSiteState(Site site, Int32 retryCount, Int32 retryDelay)

at SolarWinds.ConfigurationWizard.Common.WebHelper.IIS7Configurator.StopSite(IWebsiteInfo website)

at SolarWinds.ConfigurationWizard.Host.Presentation.CommonConfiguration.ConfigurationProcessScene.DoConfigInThreadUnsafe(IOrionConfigHost host)

SolarWinds.ConfigurationWizard.Host.Presentation.CommonConfiguration.ConfigurationProcessScene.DoConfigInThread()

Environment

  • Orion Platform, all versions

Cause

The cause is currently unknown.

Resolution

  1. Uninstall and then reinstall IIS using the instructions below. (Different instructions may be applicable depending on the Windows Server version.)
    https://blogs.msdn.microsoft.com/friis/2017/01/16/how-to-perform-a-clean-reinstallation-of-iis/ (© 2017 Microsoft, available at https://blogs.msdn.microsoft.com, obtained on October 13, 2017)
  2. Then rebuild the Orion Website using the instructions below:  https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Rebuild_the_Orion_Website

 

 

 

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