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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Corrupted license store

Corrupted license store

Updated: March 14, 2018

Overview

This article describes how to resolve the following error displayed when you access the License Manager in the Orion Web Console:

License Server Error. The License Store is Corrupted. 

Environment

  • Orion Platform products with Orion Platform 2017.3 and later, such as NPM 12.2 and later

Cause

The license store is in an invalid state that cannot be accessed and cannot provide license leases. Possible reasons for this include:

  • Unauthorized data manipulation within the database.
  • Replacing the Main polling engine server with new hardware.
  • Unexpected data inconsistencies within the license store.
  • High Availability switchover/failover to the standby main polling engine, which wasn't previously correctly registered to the license store, as indicated by a WARN message in the Configuration Wizard.

Resolution

Before you begin:

  • If your main polling engine is a member of a High Availability pool, disable the main polling engine pool.
  • Shut down the Orion Module Engine Service.
  • If possible, deactivate your licenses with the License Manager.

 

To reset the license store:

  1. In the command line shell (cmd.exe) on the active main polling engine, navigate to Licensing folder. The default location is c:\Program Files (x86)\SolarWinds\Orion\Licensing
  2. Execute the migration.exe /ExpireAll command, and follow the on-screen instructions.
  3. Start the Orion Module Engine on the main polling engine and wait a few minutes to confirm that the License Manager loads and displays the Expired evaluation licenses of installed products.
  4. If you use the High Availability to protect the main polling engine, log into the standby server.
    1. Run the command line and navigate to the licensing folder.
    2. Execute the migration.exe /migrate command to register the machine as a potential license store substitution.
  5. Activate all Commercial licenses you deactivated previously. If you weren't able to deactivate them, please contact SolarWinds Customer Service to recover the licenses for reuse.
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