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Core 2017.x Active Alerts resource does not load and generates an error

Updated: November 10, 2017

Overview

Active Alerts stops functioning and generates the following error:

An error has occurred.

Environment

  • Modules on Core 2017.x

Cause 

The Custom Property was deleted and remains in the alert configurations.

Resolution

  1. Run the following query:
    SELECT Name FROM AlertConfigurations WHERE Canned = 0 AND [Trigger] LIKE '%|CustomProperties%'
  2. Edit each alert and remove remove any non-existent custom property from the trigger condition.
 

 

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