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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Clicking Database Details in the Orion Web Console generates an error

Clicking Database Details in the Orion Web Console generates an error

Updated February 25th, 2019

Overview

When you log on to the Orion Web Console, click Settings > All Settings, and click Database Details, the console displays an unexpected error message.

If you open the OrionWeb.log file, the file contains the following error:

2019-01-22 14:28:14,859 [26] (4) ERROR ASP.global_asax - (null)  Application_Error(951dd60da999475784176af6c55101e1)
System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.Orion.Web.DAL.DBMetadataDAL.get_DatabaseSize()
   at Orion_Admin_Details_DatabaseDetails.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Environment

  • Orion Platform 2018.4

Cause 

  • The error is thrown because the account that Orion is using does not have enough permissions on the database to get the required information for the page. 

Resolution

  1. Run the Orion Configuration Wizard using a system administrator-level account.
  2. When prompted, select:
    • Database
    • Services
    • Website
  3. Allow the wizard to create an account that the Orion Platform can use. This ensures that the account includes ample permissions to gather the information it needs.
  4. Complete the Wizard.
  5. Log in to the Orion Web Console.
  6. Click Settings > All Settings.
  7. Click Database Details.
  8. Verify that the error message does not display in the console. 

 

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