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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Cannot open Orion Web Console from Orion server

Cannot open Orion Web Console from Orion server

Updated September 20, 2016

Overview

Receiving the following error when trying to click the Orion Web Console shortcut from the Orion server:

The credentials supplied to the package were not recognized.

 

Environment

Orion 2015.1.x

Cause 

There were limited permissions when the upgrade was done.

Resolution

  1. Login to Orion server as local admin.
  2. Right-click C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SolarWinds Orion\Orion Web Console. 
  3. Select Properties and click Compatibility tab.
  4. Under Settings, select Run this program as an administrator.
  5. Click Apply.

 

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