Submit a ticketCall us

WebinarFREE IT Monitoring Webcast

Don’t miss out on our webcast, Essential IT Monitoring with SolarWinds ipMonitor, where we will show you how to keep an eye on your IT environment from one centralized, affordable, and lightweight monitoring tool: SolarWinds® ipMonitor®.

Register now.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Cannot modify maps or map objects after the server is rebooted or you do not save

Cannot modify maps or map objects after the server is rebooted or you do not save

Updated July 26, 2017

Overview

If you edit a map or map objects and the computer or server reboots before the changes are saved, or if you have it open for editing for a long period of time and do not save your changes, the map or map objects cannot be edited later.

 

Environment

Products running on any version of Orion Platform, such as:

  • NPM 
  • NTA
  • NCM
  • SAM
  • SRM

 

Cause 

The database locks the maps or map objects during editing and does not release them until they are saved. If you navigate away or the computer restarts while you are editing, the map and map objects are locked and you cannot reopen them to edit or save.

 

Resolution

  1. Log on to your Orion server as an administrator.
  2. Run Active Diagnostics, located by default in C:\Program Files (x86)\SolarWinds\Orion\ActiveDiagnostics.
  3. Select Run individual tests.
  4. Expand Network Atlas.
  5. Run the Locked maps check.
  6. Open SQL Management Studio and run the suggested query.

You can now edit your maps.

 

 

 

Last modified

Tags

Classifications

Public