Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Cannot install .NET 4.6.2 during an upgrade

Cannot install .NET 4.6.2 during an upgrade

Updated August 9, 2017

 

Overview

During an install or upgrade, installing .NET 4.6.2 on Windows Server 2012 R2 or Windows 8.1 may be blocked.

Environment

All products running on Orion Platform version 2017.3, such as NPM 12.2, and running on one of the following operating systems:

  • Windows Server 2012 R2
  • Windows 8.1

Resolution

For Windows Server 2012 R2 and Windows 8.1 verify that MS KB2919355 is installed.

If KB2919355 is not installed, use your Windows Update Center or download it separately from Microsoft website and install it.

 

Windows Server 2012 R2 Update (KB2919355):

https://www.microsoft.com/en-us/down....aspx?id=42334

 

Windows 8.1 Update (KB2919355):

https://www.microsoft.com/en-us/down....aspx?id=42327

 

Review Microsoft's troubleshooting steps

View Troubleshooting Blocked .NET Framework Installations and Uninstallations.

 

Download .NET 4.6.2 and manually install it

Download .NET 4.6.2 from Microsoft and install it.

 

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

Last modified

Tags

Classifications

Public