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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Both HA servers are Standby and Orion Services are stopped

Both HA servers are Standby and Orion Services are stopped

Updated 15/10/2018

Overview

This article addresses an issue where both HA servers have status Standby and only services running are the Module Engine and Agent. The web console is not accessible and both servers are not polling.

Environment

  • Orion High Availability any version

Cause

This issue happens mainly due to a failover error. When either a manual switchover or automatic failover happens too quickly after previous failover/switchover, the records in the Registry Editor get corrupted and show the same status for both pollers.

Resolution

  1. In Services shut down the Solarwids HA Service and Solarwinds Administration Service on all pollers, Main and Additional
  2. Disable HA Globally:
  1. Open Command Prompt as admin (right-click > run as administrator)
  2. Use CD command to move to the install location of Solarwinds e.g. C:\Program Files (x86)\SolarWinds\Orion
  3. Once in Volume:\Program Files (x86)\SolarWinds\Orion type HAEnableDisable.exe /DisableHA and execute
  4. A message should show that HA was successfully disabled
  1. Stop all services in Orion Service Manager on all pollers, Main and Additional
  2. On the Main Active poller, Open Database Manager
  3. Click add default server
  4. Select your server
  5. Expand the database (click on the +)
  6. Double click any of the tables and replace the original query with these truncate queries:

 

Truncate Table [dbo].[HA_Audit]

Truncate Table [dbo].[HA_FacilitiesInstances]

Truncate Table [dbo].[HA_PoolMemberInterfacesInfo]

Truncate Table [dbo].[HA_PoolMembers]

Truncate Table [dbo].[HA_Pools]

Truncate Table [dbo].[HA_ResourcesInstances]

 

  1. Once you have them put in, click execute query
  2. Again, on the Main Active poller, open Registry Editor (regedit)
  1. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > SolarWinds > High Availability
  2. Edit the RunType key and enter value MainPoller **
  3. Save the changes
  1. In CMD, use the /EnableHA command to enable HA
  2. On the Main Active poller, use the Windows services and change the Disabled Solarwinds service to Manual
  3. In Services start the Solarwinds HA Service on all pollers, Main and Additional
  4. Start all services in Orion Service Manager on all pollers, Main and Additional
  5. Check the registry to make sure the corrected key has value MainPoller
  6. Open Orion Web Console and recreate the HA pool

 

**On the Active Primary polling engine, both InstallType and RunType values must be MainPoller.
**On the Standby Primary polling engine, both InstallType and RunType values must be MainPollerStandby.

**On the Active Additional polling engine, both InstallType and RunType values must be AdditionalPoller.

**On the Standby Additional polling engine, both InstallType and RunType values must be AdditionalPollerStandby.

 
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