Submit a ticketCall us

WebinarDatabase Roundtable – Expert Database Professionals Feel Your Pain

In this video broadcast, Head Geek™ Tom LaRock is joined by Karen Lopez, Tim Chapman, and David Klee. They’ve known each other for many years, so this discussion was like four friends getting together to talk data and databases. They discussed diagnostic data collection, common performance root causes, reactive tuning versus proactive, and more. Join us for an engaging discussion on these topics! Plus, Tom LaRock will be available to answer your questions live.

Register now.

Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > Agent polling fails after upgrading to NPM 12.3 and SAM 6.7

Agent polling fails after upgrading to NPM 12.3 and SAM 6.7

Updated October 4, 2018


After you upgrade the primary Orion Platform server to SAM 6.7 and NPM 12.3, agent polling fails.


  • SAM 6.7
  • NPM 12.3


The primary Orion Platform server was not rebooted after the upgrade. As a result, the TCP connections and the agent management service dependency of Windows Event Logging were not refreshed.  

Agent logging may display the following message in the AgentManagement.Service.log file(s) located at C:\ProgramData\Logs\AgentManagement:

INFO  SolarWinds.AgentManagement.Messaging.Core.Service.Server.WebSocketsServer - 
Attempt to connect to WebSockets endpoint from <IPADDRESS> does not have proper 
ClientId parameter. Connection won't be registered. Value: 


  1. Reboot the Primary Orion Platform server.
  2. Wait for Agent Polling to initiate and complete.


Last modified