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Home > Success Center > Orion Platform > Orion - Knowledgebase Articles > APE install fails and generates an error

APE install fails and generates an error

Updated October 16, 2018

Overview

When you install an Additional Polling Engine and run the Configuration Wizard, the wizard displays the following error message: 

Website Configuration Failed: Connection to SolarWinds BusinessLayer Service 
did not succeed. Last error: No valid connection information received for a 
service 'ServiceID: CoreBusinessLayer, ServiceLogicalInstanceId: engine: XX, 
ServiceInstancePropertyFilters: isLocal-True, isStreamed-False'.

Environment

  • Orion Platform 2018.2 and later

Cause 

The license is not activated in the Web Console License Manager.

Resolution

  1. Log in to the Orion Web Console. 
  2. Go to Settings > All Settings.
  3. Scroll to the Details section and click License Manager.
  4. Click Add/Upgrade License and enter the License key that need to be activated.

    The Assigned to Host Name of the newly-activated license should be the server that is hosting the APE.

  5. Run the Configuration Wizard again.
 

 

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