Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Orion Platform > Enable SHA for Orion Platform products

Enable SHA for Orion Platform products

Updated: April 25, 2017


If SHA is not enabled, the Orion Web Console may not start and agents may not be able to communicate correctly with the polling engine.


Any product running on the Orion Platform, such as: 

  • NPM 12.1 and earlier
  • SAM 6.4 and earlier


Products running on SolarWinds Orion Platform must have SHA enabled in the registry.


SolarWinds strongly recommends that you back up your registry before making any edits to your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system, which could require you to reinstall your operating system to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits.


  1. Log in as an administrator to the computer running your Orion server, Additional Polling Engine, or Additional Web Server.
  2. Open the Registry Editor.
  3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA.  
  4. Set the Enabled value to 0xffffffff. It cannot be 0x0.

SHA is correctly enabled and the Orion Web Console and Orion agents should work as expected.



Last modified