Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Orion Platform > Charts do not display specified time range

Charts do not display specified time range

Updated July 24, 2017


Charts do not display the full time range specified in the Chart settings.


All Orion Platform versions


There is a time difference between the Orion application servers and the SQL database.


  1. Establish remote connections to the SQL server and the application server.
  2. Adjust the time on the servers to be within a minute of each other, or synchronize them to a shared time standard or an NTP (Network Time Protocol) server.


Last modified
19:08, 23 Jul 2017