Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Orion Platform > Cannot recreate a deleted custom property

Cannot recreate a deleted custom property

Updated May 31, 2017


If you delete a custom property, it may not be completely removed from the system, which can lead to errors when you recreate the property.


Any product running on the Orion Platform, such as: 

  • NPM 12.1 and earlier
  • SAM 6.4 and earlier


Not all custom property information is removed from the Orion database when the custom property is deleted. The extra information prevents you from creating the same custom property that you have previously deleted.


  1. Log in to your Orion server as an administrator.

  2. Create a backup of your SolarWinds Orion database with SQL Management Studio. See Create a full database backup (SQL)(© 2017 Microsoft, available at, obtained on June 26, 201.).

  3. Navigate to your SolarWinds install folder > Orion > ActiveDiagnostics, and run SolarWinds.Orion.ActiveDiagnostics.exe. 

  4. Select Run individual tests.

  5. Under Database health, run the following tests:

    You may need to run the Active Diagnostics Self-Check tests to see these options.

    • Check SQL to SWIS custom properties integrity

    • Check SWIS to SQL custom properties integrity

  6. Open SQL Management Studio and run the queries provided in Active Diagnostics.

  7. Restart SolarWinds Information Service and Internet Information Services.

You should now be able to create the custom property.


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.


Last modified
01:03, 26 Jun 2017


This page has no custom tags.