Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Orion Platform > Cannot execute the external program or visual basic script alert actions

Cannot execute the external program or visual basic script alert actions

Updated September 27, 2017

Overview

When using a non-local user, including domain administrators, you cannot validate the credentials used to run the script.

You receive an error similar to one of the following when your credentials are validated:

Check 'Replace a process level token' account privilege of user which runs SolarWinds Orion Module Engine service.

Verify that the 'Replace a process level token' account privilege is selected on the user account that runs the SolarWinds Orion Module Engine service.

Environment

Any product that runs on Orion Platform 2016.1 or later, such as:

  • NPM 12.0 and later
  • SAM 6.3 and later

Cause 

The account does not have sufficient privileges to run the script.

Resolution

  1. Log on as and administrator to the Orion server.
  2. Add the user to the local administrator group.
    • Local users - add them to the local administrators group.
    • Domain users - add them to the domain administrators group.
  3. Navigate to Settings > Windows settings > Security settings > Local policies > Security options.
  4. Disable User Account Control: Run all administrators in Admin Approval Mode.
  5. Restart the server.

Repeat these steps for every server that runs a script.

 

 

 

 

Last modified

Tags

Classifications

Public