Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Topology Mapper (NTM) > Unable to reset map encryption password

Unable to reset map encryption password

Table of contents

Updated December 9, 2016

Overview

This article explains why the maps encryption password cannot be reset when the password is forgotten.

Environment

All NTM versions

Detail

By security design, maps credentials are saved per user. Thus, other users do not have rights to read the map. NTM does not allow map password restoration. All credentials are stored in a Windows user credential vault that you can view from Control Panel > All Control Panel Items > Credential Manager.

 

To let other users view the map, log in using your Windows account that can open the map and click File > Export > Map and give the map file a new password. This map can now be opened by other users using the specified password. 

 

 

Last modified
20:27, 8 Dec 2016

Tags

Classifications

Public