Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Topology Mapper (NTM) > Network Topology Mapper Encountered an unexpected error and needs to close

Network Topology Mapper Encountered an unexpected error and needs to close

Updated March 11th, 2016

Overview

After a completed scan, NTM is expected to process data and generate the map. Instead, the application is crashing and is showing the following error:

 

Application Error

Network Topology Mapper Encountered an unexpected error and needs to close.

For troubleshooting steps to resolve this issue visit the

SolarWinds Knowledge Base

 

 

NTM-001.png

Environment

  • NTM 2.2.1
  • NTM 2.2.2

Cause 

One of default icon files - NTM__Generic_Nodes_WMI.svg is deformed/malformed and requires replacement.

Resolution

  1. Download and replace the NTM__Generic_Nodes_WMI.svg file to the following location: C:\ProgramData\SolarWinds\Network Topology Mapper\Icons\.
  2. Make sure the the new file has the Read Only attribute.
  3. Run the application and generate the map.

 

Last modified
12:33, 4 Sep 2017

Tags

Classifications

Public