Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Topology Mapper (NTM) > NTM Installation Process Fails due to the message "Before installing the x64 version of SQL Server Compact, download and install the x86 version of SQL Server Compact"

NTM Installation Process Fails due to the message "Before installing the x64 version of SQL Server Compact, download and install the x86 version of SQL Server Compact"

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 814 Votes: 0 Revisions: 8

Issue: 

NTM installation process fails with the following notification message:

Before installing the x64 version of SQL Server Compact, download and install the x86 version of SQL Server Compact. 

Cause: 

Computer has already installed 32-bit version of SQL Server Compact 3.5 SP2.

Note: The issue can happen for computers with SQL 2008 R2. 

Resolution:

1. Before NTM installation, remove installed versions of SQL CE 3.5 (SP1/SP2).
2. Download and install the x86 version of SQL Server Compact. 
3. After the x86 version has been installed, download and install the x64 version of SQL Server Compact.
4. NTM installation process is completed.

Note: Please see the following supporting links related to the  issue: 

MS Details:
http://support.microsoft.com/kb/974247

 

Applies to: NTM

Last modified

Tags

Classifications

Public