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Home > Success Center > Network Topology Mapper (NTM) > NTM - Knowledgebase Articles > Network Topology Mapper Encountered an unexpected error and needs to close

Network Topology Mapper Encountered an unexpected error and needs to close

Updated March 11th, 2016

Overview

After a completed scan, NTM is expected to process data and generate the map. Instead, the application is crashing and is showing the following error:

 

Application Error

Network Topology Mapper Encountered an unexpected error and needs to close.

For troubleshooting steps to resolve this issue visit the

SolarWinds Knowledge Base

 

 

NTM-001.png

Environment

  • NTM 2.2.1
  • NTM 2.2.2

Cause 

One of default icon files - NTM__Generic_Nodes_WMI.svg is deformed/malformed and requires replacement.

Resolution

  1. Download and replace the NTM__Generic_Nodes_WMI.svg file to the following location: C:\ProgramData\SolarWinds\Network Topology Mapper\Icons\.
  2. Make sure the the new file has the Read Only attribute.
  3. Run the application and generate the map.

 

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