Submit a ticketCall us

AnnouncementsTHWACKcamp 2018 is here

2018 is the seventh year for THWACKcamp™, and once again we’ll be live October 17 – 18 with packed session tracks covering everything from network monitoring and management, to change control, application management, storage, cloud and DevOps, security, automation, virtualization, mapping, logging, and more.

Register for online sessions.

Home > Success Center > Network Topology Mapper (NTM) > NTM - Knowledgebase Articles > Network Discovery hanging after implementing Hotfix 2 for NTM 2.2.1

Network Discovery hanging after implementing Hotfix 2 for NTM 2.2.1

Created by Chris Foley, last modified by MindTouch on Jun 23, 2016

Views: 782 Votes: 1 Revisions: 4

Overview

This article describes the issue when after installing Hotfix 2 for NTM version 2.2.1, new network scan to hangs on the network discovery phase and does proceed to the next step.

Environment

  • All versions of Windows
  • NTM version 2.2.1 with Hotfix 2

Cause 

This issue occurs due to the newly implemented DLL files being blocked by Windows.

Resolution

​Unblock the files:

  1. Unzip Hotfix 2 ZIP file to a temporary directory on the system hosting the NTM installation.
  2. Right-click each DLL file in the  temporary directory and click Properties.
  3. Click Unblock.

 

Implement the files:

  1. Close Network Topology Manager. 
  2. Click Start > Control Panel > Administrative Tools > Services, and stop the SolarWinds Network Topology Job Scheduler service. 
  3. Navigate to %Program Files%\SolarWinds\Network Topology Mapper and back up the following files to a separate location: 
  • SolarWinds.NTM.BusinessLayer.dll
  • SolarWinds.NTM.Client.exe
  • SolarWinds.NTM.Data.dll
  • SolarWinds.NTM.Pollers.dll
  • SolarWinds.NTM.Topology.dll
  1. Navigate to %Program Files%\SolarWinds\Network Topology Mapper\Service and back up the following files to a separate location:
  • SolarWinds.NTM.BusinessLayer.dll
  • SolarWinds.NTM.Data.dll
  • SolarWinds.NTM.Pollers.dll
  • SolarWinds.NTM.Topology.dll
  1. Navigate to c:\ProgramData\Solarwinds\Network Topology Mapper\Configs and back up the following file to a separate location: 
  • Calculation.cfg
  1. Navigate to %Program Files%\SolarWinds\Network Topology Mapper and copy the following files included with the hotfix to this directory:
  •  SolarWinds.NTM.BusinessLayer.dll
  •  SolarWinds.NTM.Client.exe
  •  SolarWinds.NTM.Data.dll
  •  SolarWinds.NTM.Pollers.dll
  •  SolarWinds.NTM.Topology.dll
  1. Navigate to %Program Files%\SolarWinds\Network Topology Mapper\Service and copy the following files included with the hotfix to this directory:
  • SolarWinds.NTM.BusinessLayer.dll
  • SolarWinds.NTM.Data.dll
  • SolarWinds.NTM.Pollers.dll
  • SolarWinds.NTM.Topology.dll
  1. Navigate to c:\ProgramData\Solarwinds\Network Topology Mapper\Configs and copy the following file included with the hotfix to this directory:
  • Calculation.cfg
  1. Click Start > Control Panel > Administrative Tools > Services and start the SolarWinds Network Topology Job Scheduler service. 
  2. Start Network Topology Manager.

 

Last modified

Tags

Classifications

Public