Submit a ticketCall us

AnnouncementsCome see SolarWinds at VMUG Frankfurt

SolarWinds is delighted to attend the upcoming VMUG which will take place at Kap Europa in Frankfurt on June 19th, 2018.

See event details.

Home > Success Center > Network Topology Mapper (NTM) > NTM - Knowledgebase Articles > NTM: Unexpected Error

NTM: Unexpected Error

Overview

This article provides brief information and steps to resolve the following error while using NTM:

Unexpected Error

Environment

All NTM versions

Resolution

Methods to resolve the issue:

  • Restart NTM - Restart Network Topology Mapper and try again.
  • Make sure the NTM Job Scheduler service  is running - Make sure the SWNTMJobSchedulerSvc Service (SolarWinds Network Topology Job Scheduler) is running. If it is not, restart it and try Network Topology Mapper again. 
  • Close and re-open the map - If this error dialog appeared while editing a map, close and then re-open the map and then try again.

 

If none of the above methods work:

1. Gather more information about the crash from from your log file located in  the %LocalAppData%\SolarWinds\NTM folder.

2.  Run the NTM diagnostics tool.

3. Contact the SolarWinds Technical Support team. 

 

 

 

 

 

Last modified

Tags

Classifications

Public