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Home > Success Center > Network Performance Monitor (NPM) > NPM 12.2 Release Notes

NPM 12.2 Release Notes

 

Last updated: September 13, 2017

These release notes describe the new features, improvements, and fixed issues in SolarWinds Network Performance Monitor 12.2. They also provide information about upgrades and describe workarounds for known issues.

For NPM environment requirements, see NPM 12.2 System Requirements.

New features and improvements

Read this section for descriptions of the new features and improvements NPM offers in this release, or compare NPM 12.2 with previous releases of NPM.

NPM 12.2 is an Orion Platform product, and consumes Orion Platform 2017.3.

Network Insight for Cisco ASA firewalls

Monitor your Cisco ASA firewalls with NPM - monitor VPN tunnels, and get the basic visibility for troubleshooting tunnels with issues. Use NPM to understand the health of the platform, including power supplies or High Availability status.

  • Site-to-site VPN tunnel monitoring including tunnel status, bandwidth usage, and phase completion.
  • Remote access VPN including user session history.
  • High Availability including failover readiness and failover detection.

You can integrate Network Insight for ASAs  with NCM to see what access lists are applied to individual interfaces and review the access lists.

» Read more about Network Insight for Cisco ASA firewalls

Installer

Use the SolarWinds Orion Installer to install and upgrade one or more Orion Platform products simultaneously in your environment. When installing new products into an existing Orion environment, the Orion Installer verifies compatibility between the product versions and notifies you if additional steps are needed. The Orion Installer also supports upgrades from older versions of the software with a generated upgrade path, merging the capabilities of the Product Upgrade Advisor into the installer.

  • .NET 4.6 is required to use the new installer and will be downloaded when you run the installer. Do not stop the installation after installing .NET 4.6 due to compatibility issues with older versions of SolarWinds software. A reboot may be required after installing .NET.
  • To eliminate compatibility issues, all required Orion Platform products are upgraded when you complete the Orion Installer. 

The installer:

  • Installs or upgrades all products from a single screen. You do not need to download files for each product.
  • Provides an easy-to-follow install path when required. If you upgrade from an older product version, the installer provides upgrade paths custom-made for your current environment so you can complete complex upgrades and installations with ease.
  • Runs preflight checks to ensure your environment specifications match the system requirements for selected product installs. If changes are needed, the installer provides guidance for required versions.
  • Automatically starts the Configuration Wizard as needed after product installs to complete database and configuration tasks.

» Read more about the Orion Installer

Search from your global navigation

Search for your nodes, interfaces, or volumes by their display name or IP address directly from the global navigation bar at the top of every page. The last five searches you perform are saved so you can quickly run frequent search queries. Further refine your results through filters on the search results page.

Dashboards and widgets

The new Customize Page significantly simplifies and streamlines how you build your dashboards or views. Drag and drop resources, now known as widgets, exactly where you want them on your page, including on to blank areas to create new columns.

  • Start searching for widgets in two clicks from any customizable page.
  • Mark favorite widgets so you can quickly add them to new dashboards or pages.
  • Drag and drop widgets directly on to the pages or move widgets to new locations.

» Read more about dashboards

Secure the connection between your Orion server and your SQL server

Increase your security compliance by using Windows authentication for both day-to-day data storage and retrieval between your Orion server and your SQL server and during the initial setup of your database server in the Configuration Wizard. 

Do not use a Windows account with a password policy applied.

You can also enable SSL directly in the Configuration Wizard to encrypt the information exchanged between your Orion server or additional polling engines and your SQL server, independent of SSL settings on your SQL server.

SSL must be configured on your SQL server to utilize this feature.

Multi-subnet High Availability

Distribute HA pool members to different subnets in this new update to SolarWinds High Availability for near instantaneous, automated failover to a secondary server on a different subnet. Create an HA pool , update your secondary server, and activate HA in your current Orion environment just as easily as before. 

» Read more about multi-subnet High Availability (DR)

PerfStack

Get both broad and in-depth visibility into your environment by correlating disparate data points across your infrastructure, including on-premise, cloud, and hybrid environments, in easy-to-read charts.

This version of PerfStack™ includes:

  • Real-Time Polling at approximately one second intervals for selected metrics.
  • Increased the number of supported metrics and products
  • View the data behind supported charts with the Data Explorer.
  • Drag and drop entities to the chart area.
  • Open an analysis project directly from an entity with common metrics already added.
  • Go to the details page for an entity from the Performance Analysis dashboard.

» Read more about these changes

Manage Nodes

The new Manage Entities page presents information about your nodes in a more intuitive fashion, including filtering options and contextual management options.

  • Search your entities using the display name or IP address.
  • Sort entities by display name, status, or IP address.
  • Quickly view which nodes are muted and resume alerts with one click.
  • Add more information by editing the rows

» Read more about these changes

Other improvements

  • Added support for NEC QX switches
  • Deploy Orion agents to Raspberry Pi (Raspbian version 8.0 on ARMv6 or ARMv7 processors, 32-bit). If you upgrade to this version, you can install any Linux agent plug-ins on Rasberry Pi devices.
  • Improved memory performance.

This version changes the system requirements. .NET 4.6.2 is required and Windows Server 2008 and SQL Server 2008 are no longer supported for installations. 

New customer installation

For information about installing SolarWinds NPM, see the new multi-product installer guide and the NPM Installation Guide.

Before you upgrade!

If you are upgrading from a previous version, be aware of the following considerations:

  • To gain enhanced visibility into Cisco ASAs for devices already monitored in NPM, provide CLI credentials and enable ASA pollers for the devices.

How to upgrade

If you are upgrading from a previous version, use the following resources to plan and implement your upgrade:

  • Use the Product Upgrade Advisor to determine your upgrade path. Based on your current environment and versions, the Product Upgrade Advisor provides an ordered list of how to proceed with the upgrade.
  • If you are upgrading:
  • When you are ready, download the upgrade package from the SolarWinds Customer Portal.

Fixed issues

NPM 12.2 fixes the following issues.

Case number Description

1030186

1039013

1047948

1052672

1112839

1120724

1173686

Hardware health: sensors are grouped correctly by category.

1149869

NetPath: Store traceroute Poller failed message does not occur any moe

1141750

1142630

1149378

1151542

1156201

1158524

NetPath: "Unable to access the requested graph. An unexpected error occurred." does not occur any more.
NetPath: Errors when accessing NetPath services do not occur any more.

1102216

1106972

Interface downtime graph shows correct information.

1018114

1030653

1075367

1110594

1144891

Cisco SwitchStack events are generated correctly.

787415

946995

948750

1116580

Interface Last Changed correctly reflects when an interface goes down.

877067

885468

Routing table contains correct data.

1123326

932742

MSMQ directory does not grow in size any more

1146446

When an F5 node moves to an additional polling engine in another country, F5 polling works correctly.

1136871

Enumerations for UnDPs are imported successfully.

 

Orion Platform 2017.3 fixes the following issues.

Case number Description

1170324, 1135026, 1164963, 

1144272, 

1141633,

1151850,

1146475,

1144596,

1159800, 

1147767, 1143080, 1138560,   1137648, 1138009, 1124158, 1163713 

The global navigation menu bar is missing.

1152162

Netpath cannot access the requested path.

1136599, 1143676, 1133928, 1110258 

Netpath times out and only shows a single point in time.

24135

A CPU utilization issue on multi-core nodes running Microsoft® Windows Server® 2008 R2 when using WMI or the agent polling method.

1169799

Orion agent Debian-based Linux packages are missing a space in the version information.

1152643

Agents appear connected on the Manage Agents page, but cannot send information back to the server after an upgrade.

1081143, 1113910

Linux-based Orion agents fill the /tmp folders with TaskProperties files.

1068885

The Orion agent cannot differentiate between two nodes with the same IP address when one node is behind a NAT.

1053867

Cannot add SNMPv3 credentials to poll a Windows node with the Orion agent.

1046185

When deploying an Orion agent, the Application Event log has the following error:

The job schedule database file is corrupt....

1199142, 1103578, 1092273, 1139529 

IPv6 nodes polled with ICMP do not return correct values or are unreachable.

955013, 1024495, 1138773, 1202980 

Incorrect time zone information for the southern hemisphere and the alerts are scheduled one hour earlier than intended.

1179158

Repeated alert actions stop working after one of the following occurs:

  • restarting Alerting Service v2
  • modifying an alert action
  • losing the connection to the database or Information Service v3
1164854, 1196999, 1190898

Domain users or groups added after an upgrade cannot log in with a error:

SolarWinds.Orion.Web.OrionMixedModeAuth - (null) Failed to retrieve WindowsIdentity for user <user>: System.Security.Authentication.AuthenticationException Cannot logon '<user>' via Interactive/Default.

1082111, 1009462, 1073184, 1102489, 1116840, 1113529, 
1164723, 1195031, 1147707, 1130235, 

Repeated alert actions do not trigger when an alert is edited or the alerting service is restarted.

1187535, 1126092, 1091068, 1126361, 1160693, 1034970, 1067830, 1075247, 1067457, 1086208, 1105612, 1124335, 1138711, 1146216, 1152348, 850464, 961469, 944283, 1005146, 1004940, 1023357, 1087128, 1090237, 1082382, 1108013, 1116804, 1112982, 1119012, 1113720, 1124724, 1134211, 1145831, 1109627, 1180971, 1187535, 1154647

The Node Reboot alerts and event-based alerts do not trigger.

 

1190180, 1167620, 1174631, 1175273, 1171806, 1180712, 1181381, 989718 

Scheduling for alerts and reports is one hour off.

1183756, 1032145, 1066438, 

Some alert actions cannot be simulated and return an error similar to the following:

2017-06-22 08:01:43,724 [140] INFO  AlertingLogger - NetObjectData for entity Alerting: swis://example.com/Orion/Orion.Nodes...olumeID=#####/
ForecastCapacity/EntityType="Orion.Volumes",MetricId=3 (AlertObjectId =  ) does not exist. Alert action ###: 'Post to http://192.168.1.1:8081/http/applications_solarwinds' will not be executed.

 

1148595, 1133531, 1135332, 1138622, 1142313, 1143110, 1138788, 1150043, 1152481, 1113579, 1113898, 1138326, 1153010, 1141811, 1153896, 1157577, 1171634, 1155356, 1147223, 1143539, 1153845, 1134872, 1148761, 1154253, 1128086, 1158176, 1124099, 1060558  

The Orion Web Console is slow after an upgrade due to SWIS v3 using a large amount of memory.

1180808, 1116741 

Account limitations applied to groups intermittently display unwanted nodes.

1094832, 1130773, 1159671, 1171385, 1171682, 1166910, 1116402, 

Some resources are not listed due to HEX-string values in the OIDs.

1139372, 1154482, 1156463, 1143611, 1118211, 1174841

Saved changes to Network Atlas maps do not display when your Orion server time zone is set to any negative time zone, such as UTC-5.

1126358, 1148560, 1144414, 1152358, 1159419, 1101641, 1118741, 1120297, 1107631, 1139310, 1130725, 1150164, 1175369, 1143012, 1155599

You are prompted to log in when viewing reports. PDF reports have a screenshot of the Orion Web Console login page or an Unexpected website error.

1148059, 1165475, 1166654, 1168955, 1171034, 1139724, 1156926, 1152091, 1148399, 1147728, 1146219, 1081084, 1148739 

Performance issues due to deadlock and locking in the OrionServers table.

1018994, 1084453, 1095223, 1113681, 1163514, 1083077, 1107391, 1123401, 1110556, 1130277, 1170228, 1033563, 1069910

Custom Object resources are very slow or time out when editing or creating them.

1163156

CPU is high for trap services.

1142839

Page loading times are high.

1103629, 1163273 

Cannot import custom properties for groups to a Worldmap.

1166215, 1166270 

When integrated with ServiceNow instances with a large number of customizations, alerts do not work as expected.

1165130, 1105005 

Devices do not poll when you are missing SNMP v3 credentials.

1155215, 1155352, 1058519, 1096595, 1106405, 1089958, 1140354, 1138870, 1112997, 1132300, 

Automatic monitoring settings are reset to the default after the Configuration Wizard runs.

1066550, 1100302, 1146412, 1124954 

Cannot open the Advanced Configuration page.

1132857

When copying the default Node Details view, the Quality of Experience and Asset Inventory sub pages do not copy the appropriate resources.

1136856, 1117267, 1116460, 1106393

SNMPv3 credentials are not correctly assigned to nodes.

 

1141314

The time does not update in the Orion Web Console.

1136721

The Managed Alerts page does not completely load, and you cannot filter alerts.

1132507, 1070372, 1056500, 1121349, 979463, 897210

Alerts created with a disabled user do not work as expected, and the Active Alerts page may be blank or have an error.

1118106, 1141738, 

ServiceNow integration stops working if you mass edit incidents.

1128614

Cannot advance to the next Manage SNMPv3 credentials page.

1092013, 1097173, 1112369, 1117267, 1125348

SNMPv3 credentials can be deleted or incorrectly updated when mass editing nodes that use different polling methods.

1100922, 1122034 

Cannot create ServiceNow incidents due to missing roles.

1106587

Limitations are not applied correctly to alerts.

1083182, 1142800, 1120175, 1118112, 1120175, 1109625 

Cannot add or search for domain accounts when using LDAP.

1110844, 1119752, 1100383, 1101723, 1112970, 

ServiceNow incidents re-active.

1109266, 1072704, 1056235, 1052510, 1118865 

Volume added using WMI stop polling.

1118901, 1076841, 1097612, 1089416, 1087776, 1024125, 968951,  

Network Atlas maps load slowly or not at all. You may receive an error similar to the following:

Operation in progress, waiting for a connection...

1106647

Device type 1.3.6.1.4.1.9.1.1852 is not completely recognized

1103781, 1097218, 1108197 

Some features, such as the Real-Time Process Explorer, stop functioning on you additional polling engines with the following error:

The Job Engine password files are out of sync.

1102878, 1102634 

The Settings page is blank when the default document is disabled in IIS.

1100794, 1058790, 993082 

The ServiceNow incident resource does not display data.

1097774, 1054466

HTML reports are embedded with What's New in the UI information.

705254, 993277, 1095107, 1081919, 1031691, 973096 

When you monitor multi-core devices with WMI, the polled results are inconsistent and may return errors.

1080560

The Orion Service Manager opens with the following message:

Error starting service manager

1086858

New Cisco switches (C 2990CX) display an incorrect Machine Type.

1080095

The Custom Query resources does not page correctly.

1074893, 1044414, 1013808, 977233, 1059448, 1046813, 1027885, 940870, 1017984

Cannot open Quality of Experience resources in the Orion Web Console or Network Atlas.

 

946894, 1018470 

L3 polling data is incorrect for some nodes.

869365, 1001732

The job engine for SNMP polling become unresponsive and polling does not complete.

913105

Large spikes in the Data Transmitted metric on non-US English installations

818878

Trigger conditions affect what is displayed in the Detected Objects window.

Known issues

Different interface indices after remap

Issue: Interface indices are maintained in both the Interfaces table and the NPM_Routing table of the SolarWinds database. Because these tables are polled on different polling intervals, the same interface may have different indices in each table as interfaces are remapped on independent polling intervals.

Custom F5 alerts and reports stop working after upgrade

Issue: After the upgrade to NPM 12.0 and later, custom F5 alerts and reports might stop working because the database structure changed.

Work-around: Review the out-of-the box alerts and reports, and if none match your customized alerts and reports, re-create the F5 alerts and reports.

 

End of life

See End of Life Policy for information about end of life and end of engineering for SolarWinds products.

EoL Announcements EoE Effective Dates EoL Effective Dates
March 15, 2017
End-of-Life (EoL) announcement – Customers on NPM version 11.0.x should begin transitioning to the latest version of NPM.
June 15, 2017
End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for NPM version 11.0.x will no longer be actively supported by SolarWinds.

June 15, 2018

End-of-Life (EoL) – SolarWinds will no longer provide technical support for NPM version 11.0.x.

See Currently supported software versions for more information.

As of this version, all versions of Failover Engine (FOE) have entered the End of Life life cycle. For more information about the End of Life cycle, see this article.

End of Support

For information about supported versions of SolarWinds products, see this article.

Type Details
Microsoft SQL Server

SQL 2008 and 2008 R2 are no longer supported as your database server as of this release.

SolarWinds recommends that you upgrade directly to SQL 2016 at your earliest convenience.

Microsoft Windows Server

You cannot install SolarWinds Orion products on Windows Server 2008 R2 as of this release.

SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience.

Export to PDF feature

The Export to PDF button is no longer available.

SolarWinds recommends that you use the Save as PDF functionality built into your browser.

Deprecation notices

This version deprecates the following hardware, software, and features. 

Deprecation indicates that the feature should be avoided. Deprecated features remain in the software, but will be removed in a future release. Customizations applied to a deprecated feature may not be migrated if a new feature replaces the deprecated one.

 

 

Type Deprecation
All Active Alerts resource

The current  All Active Alerts resources is deprecated. The resource is replaced with a new, enhanced widget. You can continue to use the deprecated, legacy resource.

Pre-configured resources

(Availability, Min/Max/Average, Percent Loss, etc.)

Most pre-configured resources are deprecated as of this release. The resources will be compressed into single, configurable widget in a future release.
Last XX resources Pre-configured Last XX resources are deprecated as of this release. They will be replaced with a single, configurable widget in a future release.
Managed Nodes

The current Managed Nodes page is deprecated as of this release. A new version is available, but you can continue to use the legacy page.

SolarWinds recommends migrating to the new Managed Nodes page at your earliest convenience.

Customize Views  The Customize View page is deprecated as of this release. Functionality is migrating to the Customize Page feature.

Search resources

(legacy search, search on thwack, search for nodes, etc.)

All search resources are deprecated as of this release. Use the integrated search in the global navigation.

Legal notices

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its respective licensors.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The SolarWinds and other SolarWinds marks, identified on the SolarWinds website, as updated from SolarWinds from time to time and incorporated herein, are registered with the U.S. Patent and Trademark Office and may be registered or pending registration in other countries. All other SolarWinds trademarks may be common law marks or registered or pending registration in the United States or in other countries. All other trademarks or registered trademarks contained and/or mentioned herein are used for identification purposes only and may be trademarks or registered trademarks of their respective companies.

 

 

 

 

Last modified
23:59, 12 Sep 2017

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