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Home > Success Center > Network Performance Monitor (NPM) > Your Orion account (with NCM role 'None') cannot access NCM pages. Contact your Administrator to change your NCM role

Your Orion account (with NCM role 'None') cannot access NCM pages. Contact your Administrator to change your NCM role

Created by Malik Haider, last modified by Nigel on Mar 07, 2018

Views: 1,702 Votes: 4 Revisions: 5

Updated: March 7th 2018

Overview

The following error message appears:

Your Orion account with NCM role Node cannot access NCM pages. Contact your Administrator to change your NCM role. 

Environment

  • NPM 11.0 +
  • NCM 7.0+

Cause 

The account SID changed in the domain side.

Resolution

Make sure that the account you are using has Administrator rights for NCM.

  1. Log on to Orion Web Console using the Admin account. 
  2. Go to Settings > All Settings > Manage Accounts.
  3. Select the problematic account and click Edit.
  4. Scroll down to the NCM settings, and select the correct role.
  5. Click Submit.

If this does not fix the issue, you can delete and recreate the account:

Before you delete the account make sure you record the settings you will need to recreate. 

  1. Log on to Orion Web Console using the Admin account. 
  2. Go to Settings > All Settings > Manage Accounts.
  3. Select the problematic account and click Delete.
  4. Recreate the same Orion domain account and assign the correct role for NCM.

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