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Home > Success Center > Network Performance Monitor (NPM) > XLS and HTML exports in Reports do not work over SSL

XLS and HTML exports in Reports do not work over SSL

Created by Interspire Import, last modified by Brian.Jarchow on Jun 27, 2017

Views: 47 Votes: 0 Revisions: 9

Issue:

When trying to export a chart to XLS or HTML over SSL, an Unexpected Website Error is displayed.
 

Cause:

This issue occurs when you open a web site using https with a host name that does not match the certificate name, or the certificate couldn't be successfully verified.
 

Workaround (1)

Access the Orion server using the server name which is on certificate.
 

Workaround (2):



Disable verification check:
1. Find and open web.config.
   The default directory for this file is c:\inetpub\SolarWinds\

2. Add a new section at the end of the file, just above the </configuration> tag
    
       <system.net>
          <settings>
            <servicePointManager checkCertificateName="false" />
         </settings>
      </system.net>
3. Save the file and restart the Orion website (SolarWinds NetPerfMon). 

        <servicepointmanager checkcertificatename="false"/>

     

        

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