Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Website configuration failed: Connection to SolarWinds Information Service did not succeed. Last error: No DNS entries exist for host (hostname)

Website configuration failed: Connection to SolarWinds Information Service did not succeed. Last error: No DNS entries exist for host (hostname)

Created by Eric Bryant, last modified by MindTouch on Jun 23, 2016

Views: 2,372 Votes: 1 Revisions: 9

Overview

This article explains how to resolve the following error in the configuration wizard.

 

Website Configuration failed:

  •  Connect to SolarWinds Information Service did not succeed.

Last Error: No DNS entries exists for host (hostname)

 

Environment

All NPM versions

Cause 

This occurs when migrating the Orion application server to a new server that has not been added to DNS.

Resolution

  1. Determine if the Server response to a ping to hostname or receives results from nslookup. Refer to the articles Ping and Nslookup.

  2. SolarWinds recommends that you assign the hostname to the DNS server or create a CNAME. Refer to Add an Alias (CNAME) Resource Record to a Zone.

   3. Re-run the Configuration Wizard.

Last modified

Tags

Classifications

Public